A day as a customer
Two customers, two kinds of day. Louise has cleaning every other Thursday at home. Henrik is an office manager with a cleaning company in the building five days a week.
Louise, private
-
is it tomorrow
She got a reminder yesterday. She does not have to dig through her inbox for an appointment from March.
-
bad timing
She moves the visit to Friday via the link in the email. No user, no password, no phone call.
The cleaning company sees the change immediately.
-
are they coming
She gets a message when the cleaner checks in, and again when the job is done.
It is a message. There is no car to follow on a map.
-
what was done
If the company has switched it on, she can see photo documentation from the visit. That is the company's choice, not a default.
-
the invoice
The labour is listed separately on the invoice, so it can be used for the Danish service deduction.
The service deduction (servicefradrag) is DKK 18,300 per person in 2026, roughly 26 % back on the labour cost. It requires electronic payment and documentation. NuviPlan prepares the paperwork. You file the claim yourself.
Henrik, business
-
meeting room 2 was skipped
He reports it via a link. No portal, no password, no email into a shared inbox where it disappears.
He can attach a photo.
-
are we getting what we pay for
He gets a quality report from his supplier with scores and what has been fixed.
That is the kind of documentation that usually only the big suppliers have. Now a company with six employees can put it on the table too.
-
we have taken on the second floor
The change becomes a quote he can accept with one click. The contract follows.
The customer should get told and be able to move an appointment themselves. Everything else is the office's job.