A day as a cleaner
Ana has six addresses today. Two private homes, an office, a dental clinic and two stairwells. She has been with the company for four months and speaks better Spanish than Danish.
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what am I doing today
She opens the app. Six jobs, times, addresses, in order.
The app is in Spanish because she chose Spanish. Buttons, plans, issue reports.
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in the car
She taps the address and it opens in the map app. If the company requires the travel between two workplaces, the collective agreement grants an allowance for the travel time.
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how do I get in
The key number and alarm code are on the job. Not in a text message from March.
She only sees them on the addresses she is assigned to today.
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check in
One tap. Timestamp and address.
If the coverage is poor indoors, it queues and sends when the phone has signal again. She does not have to stand in the stairwell waiting for the spinner to stop.
- Six jobs in order with time slot and service type
- The active job is highlighted
- Check in with one tap
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what needs doing here
The cleaning plan sits on the job, room by room. Special agreements are there too: the cat's bowl must not be moved, the guest toilet is not used.
The first time Ana was at the address, the plan was why the customer never noticed it was someone new.
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the vase was already cracked
She takes a photo and reports it on the job. It now sits timestamped on the right address.
That protects both ways. The customer gets an answer, and Ana does not get the blame four days later.
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the bleach is running low
Two taps from the job. The office sees it on the shopping list.
She does not have to remember it until the afternoon, and she does not have to buy it herself.
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is this safe
The product has hazard labelling and safety information in the app. She can look it up in 20 seconds in her own language.
- Kitchen: counters, stove, floor
- Bathroom: toilet, mirror and tiles, floor
- Living room: vacuuming and surfaces
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a question for the office
She writes on the job instead of calling. It stays on the address, so the next person can see the answer too.
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Friday off
She requests the day off and offers Friday's jobs to her colleagues. Mette approves.
The office is no longer a switchboard.
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what have I earned
Hours and earnings for the period. She can see it herself instead of asking.
The app has to be usable with a bucket in one hand. That is the whole design requirement.